Terms & Conditions

Terms & Conditions

Website www.beautytrade.eu Terms and Conditions of use 

  1. General

1.1. The Terms and Conditions of www.beautytrade.eu (referred to below as “Website”) are binding to each visitor/user as well as any person using the services listed in the Website (“User’), irrespective of the fact whether he/she has a registered Website User account.

1.2. The Website is a property of "Dialina", VAT Nr. 40103888359, (“Website owner”).

1.3. The Website owner may at any time, at its sole discretion and without prior notice modify the Website Terms and Conditions. Any modification of the Website usage conditions are effective starting with the moment they are published on the Website.


  1. Acceptance of Terms and Conditions

2.1. The User may use the Website, register his/her User account and/or use the offered services only after having read the Website terms and conditions and having fully, unconditionally agreed to them. Each User is responsible for reviewing the latest updates of the Website Terms and Conditions of use.

2.2. The Website User can agree to the Terms and Conditions of use in the following ways:

2.2.1. By actual use of the Website. In such event,  it can be considered that the User has read the Website usage conditions and agreed to them;

2.2.2. By clicking on “Agree” or “Confirm” if such an option is provided on the Website.

2.3. The User is not permitted to use the Website and/or the offered services if:

2.3.1. The User is not of legal age so that the acceptance of the terms and conditions would be legally binding to him/her, or otherwise, this person does not have a right to access the Website in accordance with the legislation;

2.3.2. The User is a person who in accordance with the legislation does not have a right to use the Website and/or included services;

2.3.3. The User does not agree to the Terms and Conditions of use.


  1. Use of Website

3.1. The User is not permitted to place any advertisements on the Website or use the information found on it for commercial aims.

3.2. The Website contains a description of the offered services. The User has a duty to read their description before starting to use the respective services. However, the User is free to refuse them.

3.3. The User agrees that the content of the services provided on the Website and/or the supply of these services, as well as the content itself can be modified without prior notice. In connection with the above mentioned, the User shall not raise any claims or demands.

3.4. The User agrees that the owner of the Website at its sole discretion and without prior notice may temporarily limit or cancel the access to the services or any part of them to the particular User or all Users, and without prior notice temporarily or completely terminate the maintenance of the Website or any of its parts (the above mentioned includes the closure of the Website). In connection with it, the User shall not raise any claims or demands.

3.5. The User reserves a right to terminate the use of the Website and its services at any time.

3.6. Certain information may be demanded from the User (e.g., ID number, address, contact tel., and e-mail), necessary to register the User to grant access to the services, provide the services or maintain the User account open or register it. The User acknowledges that any information provided by him/her shall at any moment be true, precise and up-to-date, and that it shall be expressed of his/her free will.

3.7. The User is granted to use the Website and/or the offered services only in accordance with these Terms and Conditions and the effective legislation.

3.8. The User may access the Website and/or any of the offered services only through the interface provided by the Website owner.

3.9. The User shall not do any activities that hinder (may hinder) or cause (may cause) inconveniences of the use of the Website and the offered services (including servers and networks connected with the services).

3.10. If the access to the User account is deactivated, the User may be denied to access the services, User account information or any files, or otherwise other information found in the User account.   The owner of the Website at its sole discretion and without prior notice may deactivate the access to the User account (including but not only: in cases mentioned in Clause 4.2 of these Terms and Conditions). In connection with the above mentioned, the User shall not raise any claims or demands against the Website owner.

3.11. The User bears full responsibility for any information placed on the Website and/or sent to the Website owner or its staff (including, but not only – regarding personal data or photographs), as well as any consequences (incl. legal consequences) arising out of such activities.

3.12. The owner of the Website is not responsible for User’s liabilities.  The User is fully liable for any breach of the liabilities stated in these Terms and Conditions and the subsequent consequences.

3.13. The Website owner has a right to process the information provided by the User (incl., personal data) and involve third persons in it without prior coordination or User’s consent.

3.14. The User is liable for confidentiality in respect of the Website User account passwords. The User bears exclusive responsibility for all actions carried out in the User account. If the User receives information regarding unauthorised use of the password or account, he/she shall immediately notify the Website owner hereof.

3.15. By placing the information on the Website or using the e-mail, The Website owner reserves the right to inform the Users about all updates, Website sponsors and offers of the Website owner’s cooperation partners (the above mentioned includes also advertising). No coordination or permission from the User is necessary for these operations.


  1. Orders and User’s images

4.1. If the User has activated a User account, he/she can place an order on the Website (if such an option is offered) and upload the User’s images. When placing an order and/or uploading one’s own images, it is forbidden to:

4.1.1. Use information that may harm or breach the intellectual property rights (copyright, etc.) or other rights;

4.1.2. Use information that may offend one’s dignity;

4.1.3. Use information that may call for violence, racism or other illegal actions or propagate them;

4.1.4. Use information that is not consistent with ethical norms and moral standards of the society;

4.1.5. Use information containing viruses or created to harm the computer or software operation (safety);

4.1.6. Use information that includes spam (junk mail, spam, chain letters) or uncoordinated advertising features;

4.1.7. Use pornographic or erotic information;

4.1.8. Use information containing data of private persons (incl., legal entities) that is not included in public registers;

4.1.9. Use information that violates third persons` copyright (incl., registered trademarks, design and patents), as well as all objects protected by copyright, their copies, reproductions, modifications, etc.);

4.1.10. Use other information that affects or may affect normal operation and safety of the Website.

4.2. Detecting the use of prohibited information, the Website owner may deny the order, close the User account and cancel the images and other files uploaded by the User. In such event, the User is not entitled to receive any compensation for losses and shall not raise other claims or demands.

4.3. The Website owner bears no responsibility for the claims or demands raised by third persons in connection with any User’s actions.

4.4. The Website owner bears no responsibility for:

4.4.1. Information furnished by the site User and its consequences (incl. legal consequences), arising out of the execution of the User’s order;

4.4.2. Disturbances connected with any technical problems: problems of Internet connection and power supply as well as technical failures of the Website;

4.4.3. Losses and harm done to the site User in connection with unauthorised access of third persons to the Website data;

4.4.4. Any direct or indirect losses incurred by the Website User. It is applicable also to the loss of profit as well as loss of data.

4.5. The User agrees to use the Website and services „as is” and without any Website owner’s warranties. The Website owner does not guarantee that the use of the Website and/or services will correspond to the User’s requirements or wishes, will be operating non-stop, will be safe and without any technical failures.

4.6. The User is aware that the design and layout of the order (including the content of the image, print quality, etc.) may depend also on the User and therefore he/she shall not raise any claims or demands against the Website owner.

4.7. The Website owner does not bear any responsibility for the differences of colour tones that can be detected when comparing the colour tones of the received order with the colour tones on the computer monitor as they appear upon visiting the Website, irrespective of the fact who the possessor of the computer is.

4.8. The User’s order is final; after placing the order no changes and/or modifications can be done, and the order can not be cancelled neither partly nor fully. The conditions mentioned in this clause do not prohibit the Website owner’s representatives contact the User to define the order more accurately or make any changes in case of doubt.

4.9. The User’s order will be executed in the term stated on the Website after receiving a full payment. The mentioned term does not include the time of delivery. The delivery is done in accordance with the delivery term. The User agrees that the Website owner has a right not to execute the order if its content and/or design do not correspond to the Website usage conditions (including, but not limited to: Clause 4.1 of these Terms and Conditions).

4.10. The execution of the placed order includes the delivery to the address indicated in the User’s order. The Website owner is not liable for the losses and delay arising out of an incorrectly laid out/designed order (incl., incorrect data in the order), third persons` actions or force majeure.

4.11. The User shall pay for the order as a full prepayment, which should be carried out in the set deadline and procedure after receiving an invoice. The price and discounts (if any) are indicated in the invoice.

4.12. If the payment for the order is not received in the set deadline and/or amount, the User’s order is cancelled without any prior notice. In such event, the User shall not raise any claims or demands against the Website owner.


  1. Copyright and other rights

5.1. The Website owner reserves all rights of the Website (incl., property rights and copyright). The User is aware that infringement of these rights is illegal and can be punishable.

5.2. The use of the Website, opening an account or placing an order does not grant the User any Website rights or any of its parts.


  1. Privacy policy

6.1. The User agrees that all information and data provided will be used, processed and saved in the Website owner’s data base. Personal information shall be collected when the User is registered on the Website for the scope of receiving the offered services, uses the services and/or opens a User account.

6.2. Upon visiting the Website and using any of its services, all information regarding the computer’s IP address, Internet browser, date and time of the request are registered automatically.

6.3. The obtained information is used for the following objectives:

6.3.1. To guarantee the services (including services of adapted content and advertising);

6.3.2. To carry out inspections, study and analysis to reveal what factors influence and improve the technologies and services of the Website;

6.3.3. To contact the User;

6.3.4. To inform the User about the latest services, products and offers as well as other proposals;

6.3.5. To conduct online competitions, offers, polls and other activities on the Website.

6.4. The Website owner shall not reveal any information to the third parties except in cases regulated by the legislation of the Republic of Latvia.

6.5. The Website owner gives the User a possibility to edit the User account information at any time. The User account information is protected with a password to guarantee privacy and safety.

6.6. The Website owner’s rights and responsibilities in relation to the processing and protection of natural persons` data are regulated by the norms laid down in the legislation of the Republic of Latvia. The Website owner is entitled to consider that the information provided to him regarding the identified natural persons is true and that a person furnishing such information has a right to provide it to the Website owner.

6.7. By using the Website, the User confirms his/her consent to the privacy policy and the same consent of the business entity in the name of which the User is using the Website and in the name of which certain information is submitted (if any), including collection of the information and its use, and the User confirms the consent to the Terms and Conditions of this Website.

6.8. The User is aware of the fact that no data transmission in Internet is completely safe. The Website owner gives no guarantee as to the safety of the User’s data. The User him/herself is responsible for the safety and confidentiality of passwords, financial information and account data.

  1. Jurisdiction

7.1. Any disputes between the Website Users and the Website owner (including all claims and demands arising in connection with these Terms and Conditions, as well as breach, application and interpretation of these conditions and their validity) are solved in accordance with the legislation of the Republic of Latvia.

In the case of a refund, the transfer fee charged in favour of the relevant financial institution is deducted from the amount to be refunded. Questions why, please send to the support department of the relevant financial institution

You can place your order on the spot, in our warehouse at Madonas str.21*85, Riga, Latvia, after making sure that the right product is really available and suits you.

A transfer fee from an order charged by a financial institution is excluded from the refundable amount.


LLC "Dialina" offers the following delivery options:

    1. The calculation of the price of delivery on the website is the information price and sipping costs are determined individually depending on the destination country and the size of the package.
    2. After placing an order the customer will be informed about the cost of transport by phone or by e-mail.
    3. Shipments abroad only realize prepaid account.



    Upon receipt of the consignment from the courier it is imperative to check the status and contents of the shipment.
    In case of damage or shipment of goods, they must state in the presence of the courier write damage protocol. The minutes must include the date, time of delivery, description of damage, make and model of the product. If, due to damage or aftermarket package delivered parcels doubts arise as to the state of its content - do not receive the shipment. After transferring to the Commercial Department, ie the set of documents: a copy of the damage and the bill of lading will be sent to your new merchandise. Couriers have the right to refuse the possibility of opening a consignment before payment, because their duty is only to deliver the shipment intact from the sender to the recipient. However, you can make the presence of the courier open the pack and download after payment receipt receipt of the package. In case of, even though the goods packaging intact inside is damaged, you should also write a report of the damage. Two ways of solving the above problems:
    After acceptance, write down of the damage and the employee notice of the Sales Department can you possibly agree with the merchant discount and send consignment damage report together with a signed declaration regarding the waiver of additional claims for the damages. At this point, you will be refunded the money corresponding to the agreed amount, lowering the value of the received goods. 
    after acceptance, write down of the damage and the employee notice of the Sales Department will send your complaint form to be returned to us completed and signed. Then sent to Active at the expense of the recipient:

    • defective goods,
    • all documentation and accessories factory,
    • factory packaging,
    • original letter of complaint.

    After delivery of the goods advertised for 14 days you will be sent new goods or returned goods and shipping costs. ATTENTION !

    If you do not save complaint procedures outlined above and will not be made together with the carrier damage report on the circumstance mechanical damage upon receipt of the shipment, the way the complaint is closed. Acceptance by your shipment without reservations will lapse of claims for loss, damage or non-compliance. Confirming receipt of buyer obtains ownership of the goods and all risks associated with the possession and use of the goods. Note: The company "Dialina"  is not party to the complaint procedure concerning the delivery of damaged goods to the customer if the customer ordered the receipt of the goods by courier or other carrier. In such a case, complaints regarding damage to goods customer care of yourself on your own.


Shipment standard size and weight

Pallet – parcel or parcels, properly fixed on the pallet
Weight: > 31.5 kg and ≤ 700 kg
Standard pallet size:  1.2 x 0.8 x 1.8 m
Maximal height of pallet (including pallet height): 1.80 m 
Minimal height (including pallet height): 1.00 m
If height of the pallet is less than 1.00 m, it’s considered to be a non standard unit.
Maximal number of pallets for one receiver: 5


Additional information

Volumetric data can also be used for price calculation in equivalent 1 m3 (CBM) = 250 kg on basis of largest indicator (weight or size).

Delivery of non standard and improperly packed units

 If pallet does not conform to standard size, it’s considered to be a large-size, non standard unit. If height of the pallet is less than 1.00 m, it’s considered to be a non standard unit. 
Service fee is standard price + 50%.

Guarantee and Refund policy

On receipt of a product, please make sure that the goods supplied correspond to the order.

Product expiration date and the manufacturer name are dislayed on the product and/or it's packaging. The products are supported by information for correct and safe use.

The warranty is the manufacturer's or seller's promise to repay the consumer for the product the amount paid, or to exchange the goods for the appropriate product, free of charge, to prevent non-conformity of goods or things, or take other actions if the goods or thing do not conform the guarantee or characteristics offered in their advertising. The warranty period for a wide range cunsumer goods is 24 months.

In the meantime the professional devices used for fullfill economic activities have the warranty period of 6 months from the date of purchase.

The right of withdrawal is the consumer's right to a given period (14 calendar days) to withdraw from the contract (to refuse orders) without paying a penalty, interest or damages.

Guarantee and using the right of withdrawal conform to LR laws in force as well as the type of goods sold and the specific characteristics.

The using of rights for guarantee is possible if the buyer has remained proof of purchase, which shall be submitted to the Seller together with the product purchased.

If the buyer wants to use the right of withdrawal, it must be taken into account that the right of withdrawal can not be exercised:

after the expiration of the statutory deadline;
if the product or its package is opened and / or mechanically damaged;
in respect of goods intended for a direct consumption, including medicines, hygiene products and cosmetics.

In case of exercise of the right of withdrawal the Customer need to deliver goods to the Seller address  Madonas iela 21*85, Riga, LV-1084 at his/her costs.

You can also send the return package to Omniva postomat on Madonas iela 2, Riga, LV-1084 at your own costs.

In case the Customer has used the option of a returned shipment at Seller's expense, the Seller has the right to withhold the amount of 3, - Eur to pay returned shipment of the Delivering Company.

In case the Customer has paid for his order through a payment system, the Seller reserves the right to withhold 5% of the amount to pay the transaction fee of the corresponding payment system.

The money paid for returned goods buyer will receive in full amount in five (5) days from the date of receipt of the written refusal.


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